For general concerns refer to the Standardised Navigation manual which is available in TOPIx. This is available for both registered and non-registered users.

Common links are available through the TOPIx Links page.

Registered TOPIx users can access support using the "Help, Support & System Status" tab on the TOPIx website header. From here you can access the following:

• Frequently Asked Questions - must be logged in to access
• Feedback - use this to raise a feedback case to report issues with the TOPIx system - must be logged in to access
• System Status - status of TOPIx services, browser and bandwidth strength

If you need further information, refer to the contact information below:

Get In Touch

Feedback on content:

For queries or concerns regarding TOPIx published content raise a feedback request from the open document.

For Online Service History (OSH), use the "Help, Support & System Status" tab to raise a feedback case.

More details about feedback on content and Technical Support are available in Standardised Navigation.

For users who are unable to access their TOPIx account and therefore cannot submit a TOPIx Feedback case, should contact the JLR IT Team using the details provided below for login support:

Call:

0800 0280837* or 0845 2301714 (*Dial using UK code if calling from outside UK. Standard ISD charges apply.)

Call:

+44 2035648520 (Australia)

Call:

4008810170 (China)

Email:

jlrdssg@jaguarlandrover.com (North American JLR Retailers Only)

Email:

retailer@jaguarlandrover.com (All markets & North American Independent Operators)

For all other TOPIx-related issues, please submit a TOPIx Feedback case via your account for review by the appropriate support team.

Please note: If you have an active TOPIx account and can successfully access TOPIx, the JLR IT Team will typically advise you to raise a TOPIx Feedback case through TOPIx so that the relevant team can investigate and support your enquiry.

For republishing, redistribution and remanufacture licensing information:

Refer to Republishers, Redistributors and Diagnostic Tool Manufacturers licensing information in section 10 of Standardised Navigation for further information, or contact JLR using the details below:

Email:

technical-data-licensing_smb@jaguarlandrover.com

For information on how to access vehicle OBD information:

Manufacturers of diagnostic tools may apply for access to vehicle OBD information to support diagnostics, repairs, maintenance, monitoring, and inspections covered by a licence agreement.

Refer to Diagnostic Tool Manufacturers licensing information for further information.