Windows 10 and 11 Recovery Procedure  (G4842878)

The following information is for use if instructed by the support team to perform a full rebuild of the laptop, including reinstallation of the operating system.

1. Contact your local IT support representative or IT department.
2. Request a complete system rebuild, including the items below to make sure the device is restored to a fully supported configuration.
   • Operating system reinstallation
   • Device drivers
   • Required supporting software

Windows 10 and 11 Recovery Procedure

Follow the steps below to recover your device using the Recovery Partition.

1. Prepare the Device
   • Connect the laptop charger. The device must be plugged in before proceeding.
   • Press the Power icon to turn on thedevice.
2. Enter BIOS. As soon as the manufacturers logo appears;
   • Press the F2 key repeatedly,  or  Hold F2 until the blue/gray BIOS screen appears.
3. Start the recovery process. On the BIOS main screen:
   • Press the Right Arrow key to move to the Exit tab. 
   • Press the Down Arrow key and select RECOVERY PARTITION. 
   • Press Enter.
4. Important:  Do NOT change any other BIOS settings. Unintended changes may cause system issues.
5. Recovery Environment
   • Select RECOVERY.
   • Windows 11 only: Read and Accept the EULA.
6. Select Recovery Type
   • Select:  RECOVER → ALL PARTITIONS
   • Estimated Time: ~15 minutes  After completion, the screen will show:  FINISH RECOVERY PROCESS.
   • Select Shutdown.
7. Restart
   • Press the Power icon again to start the machine normally.
8. Follow the information below to setup Windows;
   • Refer to: How to Set-up a Laptop (out of the box)
     (TOPIx Cloud Diagnostics and Workflow/Download and Installation).
9. When windows has installed select the following link for information for how to install the diagnostic software.
   • Refer to: 6.3 Integrated diagnostics
     (Standardised Navigation/6. Vehicle diagnostics).