Antivirus Configuration (G4728559)

Any antivirus software scanning the local approved hardware and local network connection (during uploads / downloads) will affect the performance of SDD, TOPIx Cloud and Software Over The Air (SOTA). In some instances, it can prevent the correct operation of software and result in inaccurately identifying software files and vehicle files as potential malicious software.

Due to the large number of files that make up the diagnostic tools, the antivirus software can affect SDD and TOPIx Cloud by:

  • Restricting loading and navigation speeds
  • Restricting the download speed of software updates
  • Restricting the download speed of software management files and vehicles files
  • Restricting vehicle communications and programing
  • Inaccurately identifying / corrupting / damaging vehicle files

What must I do?

Identify folders related to SDD or TOPIx Cloud to be omitted from antivirus scanning See the Diagnostics Related Excluded Folders table below).

Exclude any installed drivers for the Vehicle Connectivity Module (VCM) or Vehicle Communication Interface (VCI) device you use from the antivirus scan (See theVCI Excluded folders table below ).

Enter Local Exceptions for Antivirus Scanning (see table below)

Diagnostics Related Excluded Folders
DescriptionFolder Address
SDD SoftwareC:\Program Files\JLR*
SDD SoftwareC:\Programdata\JLR*
Hybrid Electric Vehicle (HEV) Decommission ApplicationC:\Program Files\DiTest
Fuel Fired Booster Heater (FFBH) Software Update ApplicationC:\Program Files\FFBH SWDL Application
InControl© ApplicationC:\Program Files\Jaguar
InControl© ApplicationC:\Program Files\LandRover
Jaguar IDS and Land Rover T4C:\Program Files\mainmenu
Diagnostic Device AgentC:\Users\Public\.device_agent\*
Diagnostic Device AgentC:\Program Files (x86)\DiagnosticsDeviceAgent\*
Diagnostic Device AgentC:\Program Files\DiagnosticDeviceAgent\*

Excluding VCI Drivers from Antivirus Scanning.

When using a VCM or VCI device you must exclude its installed drivers from the antivirus scan (see table below)

VCI Excluded Folders
DescriptionFolder Address
Diagnostic Associates (DAVINA2/DAVINA3/DA-Dongle/DA-ST12)C:\Program Files\Diagnostic Associates Ltd
Drewtech (Mongoose JLR/MongoosePro JLRC:\Program Files\Drew Technologies, Inc
Bosch (Bosch - i-VIEW)C:\Program Files\SPX
JLR (JLR-VCI)C:\Program Files\JLR
JLR Diagnostics over Internet Protocol (DoIP) VCIC:\Program Files\Bosch*
NOTE:

The VCI folder will only be visible in the Programs Files folder if the VCI driver has been installed.