General Diagnostic FAQ’s (G4142441)

Can I still user Pathfinder?

The software on the Pathfinder equipment is no longer being updated and it is no longer Jaguar Land Rover approved device. Pathfinder is not to be used unless explicitly instructed to by Local Technical Support.

Which JLR Vehicles and Model Years does TOPIx Cloud Diagnostics cover?

TOPIx Cloud works for 17MY for Discovery, Range Rover & Range Rover Sport, and 18MY onwards all vehicles excluding XJ . Use SDD for all other vehicles.

(TOPIx User Guide/Diagnostics).

(Standardised Navigation/6. Vehicle diagnostics).

Does TOPIx Workflow or Cloud need to be active while a tech is doing the repair?

TOPIx workflow can be paused at any time and resume the workflow from the fault breakdown summary screen. The Diagnostic Agent will need to be removed while the repair is being performed. The DDA would need to connect again to program the module.

I am unable to add keys or program a new security module (Instrument Panel Cluster Control Module (IPC), Powertrain Control Module (PCM), Body Control Module (BCM), Gateway Module A (GWM), Remote Function Actuator (RFA))

You must be an accredited user to access security related diagnostics.

(Standardised Navigation/1. User authentication, authorisation and administration).

Refer to: Diagnostics (TOPIx User Guide).

How do I report an issue with diagnostics

Confirm that this concern is not caused by hardware (USB connections on the PC or cables).

Also read through these FAQ's and the diagnostic support information available in TOPIx:

(Standardised Navigation/6. Vehicle diagnostics).

Refer to: Diagnostics (TOPIx User Guide).

(TOPIx User Guide/Diagnostics).

If you still do not have an answer to your question, raise a support case using the link below and include the following details where available; TOPIx Technical Support

• VIN
• Model/Model Year
• Diagnostic platform used along with the version
• Diagnostic hardware detail and OS detail
• Name of application they are having trouble with
• Detail of the error/concern and has supporting information been provided?
• If applicable, SDD monitoring files should be attached
• Contact information

For further support:

(Standardised Navigation/9. Repair assistance technical support).

Can I compare data collected in a data Network Integrity Test (NIT) with historic NIT information?

From September 2023 a feature is available within TOPIx to allow Network Integrity Test (NIT) collected data to be viewed and compared with historic NIT information. This is available from the Diagnostics tab, in the right-hand pane labeled Applications And Trouble Shooting, select History.

(TOPIx User Guide/Diagnostics).

I cannot get SDD to work.

Are you able to select the application in SDD to allow you program this module? If you are able to select the programming routine does the application display an error?

If you have programming concern when using a specific SDD application, raise a support case using the link below and include the following details where available; TOPIx Technical Support

SDD has the ability to record debugging files, these are known as CAN Link monitor and SDD debug monitor. Provide these files to allow us to investigate.

• VIN
• Model/Model Year
• Diagnostic platform used along with the version
• Diagnostic hardware detail and OS detail
• Name of application they are having trouble with
• Detail of the error/concern and has supporting information been provided?
• If applicable, SDD monitoring files should be attached
• Contact information

How do I extract SDD session files for review?

1. Put a USB flash drive into a USB port on the SDD machine
2. Navigate to the SDD Vehicle Identification Number (VIN) screen
3. Select SESSIONS from the top right of the screen
4. Select the applicable VIN from the AVAILABLE SESSIONS box
5. Select EXPORT from the top left of the screen
6. Select the applicable Drive, for example '(D)'
7. Select the OVERWRITE'
8. Select SESSIONS FOR CURRENT VEHICLE icon
9. Select START EXPORT, Session files will transfer to the USB flash drive
10. Remove the USB flash drive from the USB port
11. Attach the session file zip to the e-mail.

How do I record and attach SDD monitoring files?

1. Navigate to the application you are attempting to complete
2. Select the Quick launch menu
3. Select ‘Start SDD monitoring’
4. Run the application you are attempting to complete
5. Once the application has finished select Stop SDD monitoring
6. Select the PC location of where you would like the files to be saved
7. Attach the zip folder to the e-mail

I am unable to download NGI and calibration files

Check that your diagnostic machine is up to date, showing the correct Firewall and Antivirus Configuration. For more details on configuration of your diagnostic equipment:

(Standardised Navigation/6. Vehicle diagnostics).Firewall and Antivirus Configuration for TOPIx Diagnostics & SOTA (TOPIx User Guide/Diagnostics).

How do I download SDD?

You will need to purchase a programming subscription from TOPIx to allow you to use the software. Purchase a Programing Subscription

1. Select SDD Manual Software Download from the TOPIx Links Page .
2. This will start a download of the latest software package (i.e., 'SDD 164.10_FULL.exe') to the Desktop
3. Run the download and allow the software to install
4. The laptop is ready to use SDD
5. Once you have logged into SDD select the settings tab, dealer information tab
6. From the Dealer list select Independent Operator, for the Town select Independent, select your Country and then Submit.
7. From Settings, select the Network Options tab and then select the 'Active' button

How do I uninstall SDD?

1. Open the windows start menu. Select the Uninstall SDD application
2. Select SDD Manual Software Download from the TOPIx Links Page .
3. Run the latest software package (i.e., 'SDD 164.10_FULL.exe')
4. Load all of the patches to take the machine back up to the latest level.
5. Test the operation of the VCI.